Office “Activation” or “Unlicensed Product” Problems

How to fix Office 365 Office 2019/16/13 “Activation” or “Unlicensed Product” ProblemsOfficelogoOrange_Web

The latest versions of Microsoft Office (Office 365 and Office 2019/2016/2013) all need activating by logging into an Office 365 account.

This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “Disabled” or requiring “Activation

These problems can occur in any or all of the Office products such as Word, Excel, Access, Powerpoint, Publisher, OneNote, Outlook, Infopath or Lync; by displaying one of the following messages (or similar)

“Unlicensed Product”

Office 365 Word Unlicenced product

“Product Deactivated”



“We’re sorry, something went wrong and we can’t do this for you right now. Please try again later”


or similar.

You can re-activate Office 365 or Office 2019/2013/2016  in a number of ways as follows

1) Repair Office 365 or Office 2013/16/19

In Windows 7 or 8 locate “Control Panel” > “Programs” > “Programs and Features”

office 365 control panel change


Highlight “Office 365 ProPlus” (do not click on it) and select the “Change” button

office 365 repair


Select “Quick Repair“. If this does not fix your problems try “Online Repair” and failing that move to Step 2) below

2) Reinstall Office 365 or Office 2013/16/19

From any of the office products click on the left arrow in the top left of the product, then click on “Office Account

Click on “Manage Account” to login to your Office 365  or Office 2013/16/19 account

office365 sign in page

Once signed in, navigate to “software

office 365 software download

Then click on “Install“. This will download a file that needs to be executed by clicking on it. This will start the “Office 365 reinstall

If none of the above work, you may have an unsupported version of Office, click on the links below to find out if your version of Office is still supported

Can I still use Office 2016?

Can I still use Office 2013?

Can I still use Office 2011 for Mac?

Can I still use Office 2010?

Purchase the latest versions of Microsoft Office by clicking on the links below

3) Further Reading

You will also find more useful links and information at the following Microsoft links